Help! I've Not Yet Placed My Order

• Are all of your items in stock?

  Rest assured... ...everything that is featured on our website is available unless clearly marked as out of stock. You won't be able to add anything to your basket which is 'out of stock'. As all of our products are tailor-made for you and your dog, they are hand finished in our production faci...

• Can I place an order over the phone☎️?

  We're not currently able to take orders over the phone however, one of the pack will be happy to guide you through the online ordering process. Get in touch via the message button below  👇

• Delivery Time Frame Update

  We are always looking to improve and innovate the efficiency of how your order arrives to you. Please rest assured that we will always put your needs first. Our delivery partners will typically adhere to the timescales indicated within your confirmation email. Ordering at the weekend? Please al...

• Do you include an invoice or prices within the order?

  Don't worry - your secret is safe with us🤫 No invoice or prices are included with your delivery. If you do need an invoice, simply get in touch via support@yappy.com and we’ll fetch one for you before you can 'throw a stick' (well, maybe a bit longer than that, but we'll still be fast).

• I can't find my dog or cat 😩

  Due to unprecedented demand, we're currently unable to accept any requests for new breeds or breed amendments. We are continuing to add new breeds and will look to open this back up later in the year. We're really sorry about this!