How do I exchange an item or get a refund?
As all of our items are tailor-made and made to order just for you, we are unable to offer a refund or accept any returns of this item unless deemed faulty by us.
To avoid disappointment, please ensure you check that the item you are ordering is correct. If you have any queries regarding the ord...
My order is damaged
We're sorry that your delivery has not arrived in pawsome fashion😱.
Please contact us via the message link below with a picture of the damage and we'll look into it for you in the wag of a tail.
Woofs & Barks 🐶
Part of my order is missing
Is your furry friend waiting for the postman 🐶?
We know how eager you and your furry friend will be to receive your order so let us help you...
If you have ordered more than one item from us, these may be shipped separately so please allow up to thirteen business days for your whole order to be...
Why are my items a different color?🤷🏻♀️
Actual colors may vary. This is due to the fact that every computer or mobile display has a different capability to display colors and that everyone sees these colors differently.
We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may v...