Help! I've Placed My Order

• I didn't get my order confirmation email?

  If you saw a 'Thanks for your order' page and an Order ID after checkout then don't worry - we have your order 😅 From time to time, our emails might drop into your email 'junk' or 'spam' folder because your email provider might not recognize us as a sender. We would advise that you: Check your...

• I want to amend my order

  As all of our items are tailor-made just for you and your pooch, we are unable to amend or cancel your order once it has been placed as production does start immediately. We work like this so we can get your order to you in the wag of a tail (maybe a little longer but we're still speedy)! If yo...

• I want to change my shipping address

  Don't panic, your shipping address can usually be edited as long as your order has not yet left us. To do this, please contact us using the message button below and one of the team will look into this for you. In the message please include: Your full name The current shipping address The new ...